Effective Date: 08/11/2024

At Studio Mesh Digital LTD ("we", "us", "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and store personal data you provide when interacting with us, such as through enquiry forms, billing, analytics, or advertising.

For any questions about this policy, please contact us at hello@studiomesh.co.

1. About Us

Studio Mesh Digital LTD
Registered in England and Wales, Company No. 16068478
Registered Office: 12 Thorough Duncan's, Woodbridge, Suffolk, IP12 4EA

We act as the data controller for any personal data you provide.

2. What Data We Collect

We collect and process the following personal data:

• Enquiry Data: Name, email address, phone number (optional), and any information provided via our enquiry form or email.
• Billing Data: Name, contact details, and payment information necessary for invoicing and tax compliance.
• Website Usage Data: Information about your use of our website, collected through cookies and similar technologies (e.g., Google Analytics). This may include:some text
  • IP address.
  • Browser type and version.
  • Device information.
  • Pages viewed and time spent on the site.

We do not collect sensitive or "special category" data (e.g., health information, ethnicity).

3. How We Use Your Data

We use the data you provide for the following purposes:

• To respond to your enquiries and provide project-related communication.
• To process payments and issue invoices.
• To monitor website traffic and improve our website using Google Analytics.
• To advertise our services via platforms like Meta (Facebook and Instagram) using tracking pixels and tags.
• To share project-related contact information with subcontractors, when required, to deliver services.

We will not use your data for marketing unless you have explicitly opted in.

4. Legal Bases for Processing

We process your personal data under the following legal bases:

• Contractual Obligation: To provide services or respond to your enquiries at your request.
• Legal Obligation: To comply with tax and accounting laws.
• Legitimate Interest: To monitor website traffic, improve our website, and share contact details with subcontractors to fulfil project requirements.

5. Data Sharing

We do not sell your personal data. However, we may share your data:

• With subcontractors: To fulfil specific project requirements.
• With service providers: Such as payment processors (e.g., Stripe or PayPal) and analytics providers (e.g., Google Analytics).
• With advertising platforms: Such as Meta, for tracking and promoting our services.

These third parties are obligated to handle your data securely and in accordance with applicable laws.

6. Cookies and Analytics

Our website uses cookies to improve functionality and analyse traffic. Cookies are small files stored on your device. We use:

• Essential Cookies: Required for the basic functionality of our site.
• Analytics Cookies: To monitor and analyse website usage (e.g., via Google Analytics).
• Advertising Pixels: To deliver relevant ads through platforms like Meta.

You can manage cookie preferences through your browser settings. For more information, see our Cookie Policy.

7. Data Retention

We retain your personal data only for as long as necessary:

• Enquiry data is retained for up to 1 year unless it leads to a project, in which case it is retained for 7 years for tax compliance.
• Billing data is retained for 7 years to comply with legal requirements.

8. Your Rights

Under the UK GDPR, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to your personal data.
• Deletion: Request deletion of your personal data, subject to legal and contractual limitations.
• Restriction: Request that we restrict how your data is processed.
• Objection: Object to the processing of your data in certain circumstances.

To exercise these rights, contact us at hello@studiomesh.co. You can also lodge a complaint with the ICO at https://ico.org.uk/make-a-complaint/.

9. Data Security

We use industry-standard security measures, including encryption (e.g., SSL certificates), to protect your personal data. However, no method of transmission or storage is 100% secure.

10. International Data Transfers

If your data is transferred outside the UK, we ensure appropriate safeguards, such as standard contractual clauses, to protect your privacy.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date."

12. Contact Us

For questions about this Privacy Policy, contact us at:
Studio Mesh Digital LTD
Email: hello@studiomesh.co

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